Have you seen a change in the culture since UX has come into ISU IT?

Presentation: Norene Kelly and Jack Polifka
Have you seen a change in the culture since UX has come into ISU IT? Initially they were considered a resource that is only used sometimes, but they had to have management say that they are team members that are required at every step. It’s not an overnight change. This is a question for two years from now, in the staff’s opinion.